Stickerverse USA
Refund Policy
Effective October 23, 2026
Our guarantee
We want you to love your stickers. If your order arrives damaged, defective, or doesn't match the proof you approved, we'll reprint it for free or give you a full refund.
How to request a reprint or refund
Email info@stickerverseusa.com within 15 days of delivery with your order number and a photo of the issue. A photo is required for every reprint or refund request. We'll reply within one business day.
Custom orders
We don't accept returns. Every order is custom made with your artwork, so we handle problems with a reprint or refund based on your photo instead.
Issues that come from an approved proof, such as a typo, the chosen size, or artwork quality, aren't covered. But reach out anyway and we'll work with you on a discounted reprint.
Cancellations
You approve your proof before you check out, so your order goes into production as soon as it's paid and can't be cancelled. If you notice a problem right after ordering, email us right away and we'll do our best to help.
Dynamic QR code fee
The $15 per year dynamic QR code fee (first year or renewal) is non-refundable once checkout is complete. If your stickers need a reprint, the code on them keeps working, so you won't be charged for it again.
Lost or damaged packages
If your package is lost or arrives damaged in shipping, contact us and we'll work with the carrier and make it right, usually with a free reprint.
Refund timing
Approved refunds go back to your original payment method. Most banks post them within 5–10 business days.